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PAYMENTS AND SHIPPING

LIVE ON PLUS SRL

Last updated: May 22, 2026

This information notice governs the payment methods, shipping, and delivery conditions applicable to purchases made through the e-commerce website www.liveonplus.it.

1. PAYMENT METHODS

LIVE ON PLUS SRL offers several payment methods to ensure customers a simple, secure, and reliable shopping experience.

The available payment methods are displayed during the checkout process and may vary depending on the shipping country, order value, or technical limitations.

The following payment methods are currently accepted:

  • Credit cards;

  • Debit cards;

  • PayPal.

Cash on delivery is not available.

2. CREDIT OR DEBIT CARD PAYMENTS

Customers may complete purchases using major international credit and debit card networks, including:

  • Visa;

  • Mastercard;

  • Maestro.

During the checkout process, customers will be redirected to secure payment platforms operated by certified third-party payment providers.

Payment card information is transmitted through protected connections and SSL (Secure Socket Layer) encryption protocols or equivalent security technologies.

LIVE ON PLUS SRL does not store nor have access to the complete payment card details used by the customer.

The system only receives confirmation from the payment provider regarding the authorization and outcome of the transaction.

For security and fraud prevention purposes, LIVE ON PLUS SRL reserves the right to perform additional checks on received orders and to request supplementary documentation where necessary.

3. PAYMENTS VIA PAYPAL

Customers may complete purchases using their personal PayPal account.

By selecting PayPal during checkout, customers will be redirected directly to PayPal’s secure platform to complete the payment.

No financial information related to the PayPal account is transmitted to or stored on LIVE ON PLUS SRL systems.

PayPal allows fast and secure payments through advanced protection systems.

4. PAYMENT SECURITY

LIVE ON PLUS SRL adopts appropriate technical and organizational measures to ensure the security of transactions carried out through the Website.

All payments are processed through certified payment providers operating via SSL-protected connections or equivalent security standards.

For anti-fraud and commercial transaction protection purposes, LIVE ON PLUS SRL reserves the right to:

  • perform checks on received orders;

  • verify ownership of the payment method used;

  • request additional confirmations or documentation;

  • temporarily suspend order processing;

  • reject orders deemed anomalous, suspicious, or fraudulent.

5. ORDER PREPARATION AND SHIPPING

Orders are generally processed and entrusted to the courier within 2 business days from payment confirmation, unless otherwise communicated.

Shipments are carried out through express couriers selected by LIVE ON PLUS SRL.

Estimated delivery times are:

  • Italy Express: 24/48 business hours;

  • International shipments: variable depending on the destination country.

The indicated delivery times are purely estimated and do not constitute an essential term under applicable law.

In any event, except in cases of force majeure or causes not attributable to the Seller, delivery shall occur within a maximum period of 30 days from the conclusion of the contract.

6. SHIPPING COSTS

Shipping costs are clearly indicated during the checkout process before order confirmation.

Any additional costs related to:

  • international shipments;

  • remote or hard-to-reach areas;

  • additional services;

  • customs duties or local taxes;

will be communicated, where applicable, before order completion.

Certain destinations may be subject to logistical or operational limitations.

7. PRODUCT DELIVERY

Delivery is considered completed when the product is delivered to the address indicated by the customer during the order process.

Delivery may be proven through:

  • courier tracking;

  • electronic signature;

  • geolocation systems;

  • delivery photographs;

  • other equivalent systems used by the carrier.

Upon delivery, customers are invited to verify:

  • the integrity of the packaging;

  • the absence of tampering;

  • the correspondence of received products.

Any anomalies must be immediately reported to the courier and promptly communicated to LIVE ON PLUS SRL at servizioclienti@liveonplus.it.

8. FAILED DELIVERY AND STORAGE

In the event of failed delivery due to:

  • recipient absence;

  • incorrect or incomplete address;

  • failure to collect the parcel;

  • unjustified refusal of delivery;

LIVE ON PLUS SRL reserves the right to charge or retain any costs incurred for:

  • shipping;

  • storage;

  • return of goods.

9. INTERNATIONAL SHIPPING

The website www.liveonplus.it ships to Italy and to European Union countries available during checkout.

Orders originating from unsupported countries may be evaluated on a case-by-case basis.

LIVE ON PLUS SRL reserves the right to:

  • refuse shipments to certain destinations;

  • modify shipping costs or methods;

  • cancel orders where delivery is not logistically possible.

In the event of order cancellation, any amounts already paid will be fully refunded.

10. CONTACTS

For information regarding payments, shipping, or order assistance, customers may contact:

LIVE ON PLUS SRL
E-mail: servizioclienti@liveonplus.it
Phone: +39 0813998078


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