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PRIVACY POLICY

LIVE ON PLUS SRL

Last updated: May 22, 2026

This Privacy Policy describes how LIVE ON PLUS SRL collects, uses, stores, and protects personal data of users who access and use the website www.liveonplus.it (the “Website”), in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable Italian privacy laws.

By accessing or using the Website, users acknowledge that they have read and understood this Privacy Policy.

1. DATA CONTROLLER

LIVE ON PLUS SRL
Registered office: Via Sossio Russo 54 – 80027 Frattamaggiore (NA), Italy
VAT Number: IT 10606961216
REA: NA – 1118607
Phone: +39 0813998078
E-mail: amministrazione@liveonplus.it
PEC: liveonplussrl@pec.it

For any request concerning the processing of personal data, users may contact the Data Controller at the contact details above.

2. TYPES OF PERSONAL DATA COLLECTED

LIVE ON PLUS SRL may collect and process the following categories of personal data:

2.1 Data Provided Directly by the User

  • name and surname;

  • billing and shipping address;

  • phone number;

  • e-mail address;

  • tax code and/or VAT number;

  • payment-related information;

  • information provided through contact forms, customer support requests, or account registration.

2.2 Navigation Data

The Website automatically collects certain technical and navigation data, including:

  • IP address;

  • browser type and version;

  • device information;

  • operating system;

  • date and time of access;

  • pages visited;

  • navigation behavior and interactions with the Website.

Such data are collected through cookies and similar technologies as described in the Cookie Policy.

3. PURPOSES OF PROCESSING

Personal data may be processed for the following purposes:

  • management and execution of purchase orders;

  • shipping and delivery of products;

  • customer support and after-sales assistance;

  • account registration and management;

  • payment processing and fraud prevention;

  • compliance with legal, accounting, and tax obligations;

  • management of returns, refunds, and warranty claims;

  • sending transactional communications relating to orders;

  • marketing communications, newsletters, and promotional activities, subject to user consent where required;

  • improvement of the Website, services, and user experience;

  • prevention of fraudulent, abusive, or unlawful activities.

4. LEGAL BASIS FOR PROCESSING

Personal data are processed on the following legal bases:

  • performance of a contract or pre-contractual measures;

  • compliance with legal obligations;

  • legitimate interests of the Data Controller, including fraud prevention and Website security;

  • consent of the user, where required by law.

Where processing is based on consent, users may withdraw their consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. METHODS OF PROCESSING

Personal data are processed using electronic, digital, and organizational tools suitable to ensure the security, confidentiality, and integrity of the data.

LIVE ON PLUS SRL adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, alteration, or destruction.

6. DATA RETENTION

Personal data will be retained for the time strictly necessary to achieve the purposes for which they were collected and, in any case, within the limits established by applicable laws.

In particular:

  • order and accounting data may be retained for up to 10 years for tax and legal compliance purposes;

  • customer support data may be retained for the time necessary to manage requests and disputes;

  • marketing data will be retained until consent is withdrawn or objection is made by the user.

At the end of the retention period, data will be deleted or anonymized.

7. DATA SHARING AND DISCLOSURE

Personal data may be shared with:

  • payment service providers;

  • shipping carriers and logistics partners;

  • IT service providers and hosting providers;

  • accounting, legal, or tax consultants;

  • public authorities where required by law;

  • companies assisting the Data Controller in managing the Website and services.

Such parties process personal data as independent data controllers or data processors duly appointed pursuant to Article 28 GDPR.

Personal data will not be sold to third parties.

8. INTERNATIONAL DATA TRANSFERS

Where personal data are transferred outside the European Economic Area (EEA), such transfers will take place in accordance with applicable GDPR provisions and using appropriate safeguards, including adequacy decisions or Standard Contractual Clauses approved by the European Commission.

9. USER RIGHTS

Users may exercise the rights provided by Articles 15–22 GDPR, including the right to:

  • access personal data;

  • request rectification of inaccurate data;

  • request deletion of personal data;

  • request restriction of processing;

  • object to processing;

  • request data portability;

  • withdraw consent at any time;

  • lodge a complaint with the competent supervisory authority.

Requests relating to privacy rights may be sent to: amministrazione@liveonplus.it.

10. COOKIES

The Website uses cookies and similar technologies to ensure proper functioning, improve user experience, analyze traffic, and provide marketing features.

Detailed information regarding the use of cookies is available in the Cookie Policy published on the Website.

11. SECURITY MEASURES

LIVE ON PLUS SRL adopts appropriate technical and organizational measures to ensure the security of personal data and online transactions.

Payment transactions are processed through certified third-party providers using SSL encryption or equivalent security technologies.

Despite the measures adopted, no system can guarantee absolute security of Internet communications.

12. MINORS

The Website and services are not intended for individuals under the age of 18.

LIVE ON PLUS SRL does not knowingly collect personal data from minors. If the Data Controller becomes aware that personal data of a minor have been collected without appropriate authorization, such data will be deleted promptly.

13. CHANGES TO THIS PRIVACY POLICY

LIVE ON PLUS SRL reserves the right to amend or update this Privacy Policy at any time.

Any changes will become effective upon publication on the Website.

Users are encouraged to review this Privacy Policy periodically.

14. CONTACTS

For any information relating to this Privacy Policy or the processing of personal data, users may contact:

LIVE ON PLUS SRL
E-mail: amministrazione@liveonplus.it
PEC: liveonplussrl@pec.it
Phone: +39 0813998078


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