FAQ – FREQUENTLY ASKED QUESTIONS
LIVE ON PLUS SRL
Last updated: May 22, 2026
Below you will find answers to the most frequently asked questions regarding orders, shipping, payments, returns, and the operation of the LIVE ON PLUS program.
ACCOUNT AND REGISTRATION
How can I create an account?
You can register through an invitation link by completing the registration form with the required information or by contacting us at supportoclienti@liveonplus.it
Is it mandatory to create an account to place an order?
Yes, creating a personal account is required in order to make purchases on the Website.
Can I update my personal information?
Yes, you can update your information through your personal account area.
ORDERS
How can I place an order?
To place an order, simply add the desired products to your cart and follow the checkout procedure.
Can I modify or cancel an order?
Orders are processed quickly. For modification or cancellation requests, customers must contact customer support as soon as possible.
LIVE ON PLUS SRL does not guarantee the possibility of modifying or canceling orders that have already been processed or shipped.
Will I receive an order confirmation?
Yes, after completing your purchase you will receive a confirmation email containing the order summary.
I did not receive my order confirmation email. What should I do?
Please also check your spam or junk mail folder.
If you still cannot find the email, contact customer support indicating the name used during the purchase.
PAYMENTS
Which payment methods do you accept?
We accept:
Credit cards;
Debit cards;
PayPal.
Credit cards;
Debit cards;
PayPal.
Can I pay on delivery?
No, cash on delivery is not available.
Are payments secure?
Yes, all payments are processed through secure platforms and SSL-protected connections.
LIVE ON PLUS SRL does not store complete payment card details.
SHIPPING
How long does it take to ship my order?
Orders are generally prepared within 2 business days from payment confirmation.
How long does delivery take?
Estimated delivery times are:
Italy Express: 24/48 business hours; (excluding islands and remote areas)
International shipping: variable depending on destination.
Italy Express: 24/48 business hours; (excluding islands and remote areas)
International shipping: variable depending on destination.
How can I track my shipment?
When available, you will receive tracking information in a mail to monitor the status of your shipment.
What happens if I am not available at the time of delivery?
The courier may attempt delivery again or place the package in storage.
Any additional costs resulting from uncollected packages or incorrect addresses may be charged to the customer.
Do you ship internationally?
Yes, we ship to Italy and European Union countries available during checkout.
RETURNS AND REFUNDS
Can I return a product?
Yes, pursuant to applicable consumer protection laws, you may exercise your right of withdrawal within 14 days from delivery.
Who pays the return shipping costs?
Return shipping costs are borne by the customer unless otherwise specified.
When will I receive my refund?
Refunds are processed within 14 days from receipt of the withdrawal request, subject to the Seller’s right to withhold the refund until the returned goods or proof of shipment have been received.
Can I return opened products?
For hygiene and health protection reasons, certain opened or used products may not be eligible for return.
PRODUCTS
Are the products sold on the Website original?
Yes, all products sold through www.liveonplus.it are original products.
A product was marked as available but my order was canceled. Why?
Product availability displayed on the Website is indicative and temporary stock discrepancies may occur.
In the event of unavailability, any amounts already paid will be refunded.
Are the product images real?
Images published on the Website are for illustrative purposes only and may slightly differ from the actual product.
CUSTOMER SUPPORT
How can I contact customer support?
You can contact LIVE ON PLUS SRL through:
E-mail: servizioclienti@liveonplus.it
Phone: +39 0813998078
E-mail: servizioclienti@liveonplus.it
Phone: +39 0813998078
How long does it take to receive a reply?
Customer support generally replies within reasonable timeframes depending on the volume of requests received.
PRIVACY AND SECURITY
Is my personal data protected?
Yes, LIVE ON PLUS SRL processes personal data in compliance with the GDPR and applicable laws.
Do you store my payment card details?
No, payment card data are handled exclusively by certified payment providers.
