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RETURNS AND REFUND POLICY

LIVE ON PLUS SRL

Last updated: May 22, 2026

This Returns and Refund Policy governs the procedures for exercising the right of withdrawal, product returns, and refund requests relating to purchases made through the e-commerce website www.liveonplus.it.

This policy forms an integral part of the General Terms and Conditions of Sale of LIVE ON PLUS SRL.

1. SELLER INFORMATION

LIVE ON PLUS SRL
Registered office: Via Sossio Russo 54 – 80027 Frattamaggiore (NA), Italy
VAT Number: IT 10606961216
REA: NA – 1118607
Phone: +39 0813998078
E-mail: amministrazione@liveonplus.it
Customer Service: servizioclienti@liveonplus.it
Certified E-mail (PEC): liveonplussrl@pec.it

2. RIGHT OF WITHDRAWAL

Pursuant to Articles 52 et seq. of Italian Legislative Decree no. 206/2005 (“Italian Consumer Code”), Consumers have the right to withdraw from the purchase contract within 14 (fourteen) days from the date of delivery of the product, without providing any reason.

The right of withdrawal applies exclusively to purchases made by Consumers in accordance with applicable law.

3. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, the Customer must send an explicit communication within 14 days from delivery of the product:

  • through the personal account area on www.liveonplus.it;

  • or by e-mail to: servizioclienti@liveonplus.it.

The communication must include:

  • order number;

  • name and surname of the Customer;

  • e-mail address used for the purchase;

  • indication of the products for which the withdrawal is requested.

4. RETURN OF PRODUCTS

Products must be returned within 14 days from the communication of withdrawal.

Return shipping costs are borne by the Customer unless otherwise indicated by the Seller.

Returned products must:

  • be intact and undamaged;

  • include all parts and any accessories;

  • be returned, where possible, in their original packaging;

  • show no signs of use beyond what is necessary to verify their nature, characteristics, and functioning.

The Customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

5. RETURN ADDRESS

Products must be shipped to the following address:

LIVE ON PLUS SRL
Via Sossio Russo, 54 – Complesso MEC-DAB
80027 Frattamaggiore (NA), Italy

Customers are advised to use a trackable shipping service and retain proof of shipment until confirmation of the refund.

6. RETURN INSPECTION

Once the returned product has been received, LIVE ON PLUS SRL will verify:

  • the integrity of the product;

  • compliance of the return with these conditions;

  • the presence of any damage, alterations, or unauthorized use.

The Seller reserves the right to refuse the return or apply a reduction to the refundable amount if the product shows:

  • damage;

  • missing components or accessories;

  • evident signs of improper use;

  • alterations or tampering.

7. REFUNDS

In the event of a valid withdrawal and following approval of the return, LIVE ON PLUS SRL will refund the amounts paid for the returned products.

The refund will include:

  • the price of the product;

  • any standard delivery costs paid at the time of purchase.

The following costs will not be refunded:

  • additional costs resulting from choosing delivery methods other than the standard delivery offered by the Seller;

  • return shipping costs, unless otherwise specified.

The refund will be processed without undue delay and in any case within 14 days from receipt of the withdrawal notice.

Pursuant to Article 56, paragraph 3, of the Italian Consumer Code, LIVE ON PLUS SRL may withhold the refund until:

  • the returned product has been actually received;

  • or proof of shipment of the returned product has been provided by the Customer, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless otherwise agreed between the parties.

8. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

Pursuant to Article 59 of Italian Legislative Decree no. 206/2005, the right of withdrawal is excluded in the cases provided for by applicable law.

By way of example, the right of withdrawal does not apply to:

  • custom-made or personalized products;

  • sealed goods that are not suitable for return for hygiene or health protection reasons and have been opened after delivery;

  • opened or used personal-use products;

  • goods that have been inseparably mixed with other goods after delivery.

The Seller reserves the right to refuse returns in the cases provided by applicable law.

9. DAMAGED OR NON-CONFORMING PRODUCTS

Upon delivery, Customers are invited to check:

  • the integrity of the packaging;

  • the absence of tampering;

  • the quantitative and qualitative correspondence of the products received.

Any anomalies must be immediately reported to the courier, where possible by signing with a specific reservation, and promptly communicated to LIVE ON PLUS SRL at servizioclienti@liveonplus.it.

To facilitate handling of the request, Customers are invited to provide:

  • order number;

  • description of the issue encountered;

  • photographic documentation of the product and packaging.

10. LEGAL GUARANTEE OF CONFORMITY

All products sold to Consumers through www.liveonplus.it are covered by the Legal Guarantee of Conformity pursuant to Articles 128 et seq. of Italian Legislative Decree no. 206/2005.

The guarantee lasts 24 months from delivery of the product and covers conformity defects existing at the time of delivery.

In the event of a conformity defect, the Consumer is entitled, within the limits provided by law, to:

  • repair of the product;

  • replacement;

  • proportional price reduction;

  • termination of the contract, where applicable.

The guarantee does not cover damage resulting from:

  • improper or non-compliant use of the product;

  • normal wear and tear;

  • impacts, falls, or negligence;

  • unauthorized interventions;

  • failure to comply with usage instructions.

To request warranty assistance, Customers may contact Customer Service at: servizioclienti@liveonplus.it.

11. FAILED DELIVERY OR REFUSED SHIPMENT

In the event of failed delivery due to:

  • absence of the recipient;

  • incorrect or incomplete address;

  • failure to collect the parcel from storage;

  • unjustified refusal of delivery;

LIVE ON PLUS SRL reserves the right to deduct from the refund any costs incurred for shipping, storage, and return of the goods.

12. CONTACTS

For any information relating to returns, refunds, or after-sales assistance, please contact:

LIVE ON PLUS SRL Customer Service
E-mail: servizioclienti@liveonplus.it
Phone: +39 0813998078


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